Mobile network giant Vodafone was launched in 1985. Its Speechmark logo was introduced two years after in 1987. Operating in over 30 countries, Vodafone stands for voice data fone. It is considered as the world’s largest telecommunications company for mobile services. This is based on revenue. Based on subscribers, it is the second largest. It had about 341 million subscribers with a turnover of £44 billion employing close to 90,000 employees.
Vodafone made the first 3G voice call in UK in 2001 and it covers more than 90% of the UK network. It also runs the ASDA Mobile virtual network in its infrastructure.
The Pay As You Go Vodafone contact number is 03333 048 069 for complaints service.
There was a recent article regarding a Vodafone customer being abused verbally by the company’s call center representative based overseas. Right after, it led to a lot of emails concerning Vodafone’s customer service. There appears to be a lot of broken promises from the network provider making it the most complained about the mobile provider. This is based on Ofcom’s assessment. Ofcom is a communications regulator. Done quarterly, it is now the fourth time consecutively that Vodafone has earned this notoriety. Translated to a one full year of disappointing their clients whenever they pick up their phone to dial. Instead of using it to call their loved ones, they’d rather call Ofcom to complain. That explains why Vodafone has been referred to as a worst provider in UK. If you want to find alternative providers, get in touch with them on https://www.bizcontactnumber.co.uk.
A certain Ms Holloway had to cut her phone off after making 33 calls to Vodafone regarding a certain issue. Ofcom recorded 20 complaints against the telco giant for every 100,000 customers surveyed. In comparison with Tesco Mobile where it was just 1 per 100,000. The count doesn’t include the complaints made directly to Vodafone, or the ones lodged in the Ombudsman or the ones, which didn’t reach anywhere.
- Cut off phone connections
- Agreed on tariffs verbally then later disputed
- Bill shock
- Payments already made but still demanded, and
- New numbers registered erroneously under their spouse’s account.
Most of the frustrations stem from those who complain and seek full resolution. Apparently, most are not being acted upon. Others air out that unless they do consistent follow-ups only then are their concerns being moved or escalated to resolution.
Other commonly raised issues are the ones being put on lengthy on hold, trying to speak to someone who can help but not being transferred, calls cut-off in mid-conversation; buck-passing to various other centers around the world. The rest is on promises to call back not done at all and emails or letters left unanswered.
If you opt to transfer mobile networks, to avoid penalties do so after your initial contract period has expired. The coverage usually runs from 18 to 24 months. If you cut the contract off in mid-coverage, you stand to pay an early termination fee. This will be a high price to pay especially if your gadget is one of the latest around. This may represent the unpaid amount for the remainder of the contract. So if your tariff is £20 a month, that’s £100 for the remaining five months. So in a sense, it’s the same thing whether you finish it off or cut it mid-coverage.
If the core contract prices are raised mid-contract, the subscriber must be notified of any changes at least 30 days in advance. The subscriber has an option to exit without penalty.